Using Teaching Cases for Achieving Bloom\u27s High-Order Cognitive Levels: An Application in Technically-Oriented Information Systems Course

Case-teaching has been an attractive pedagogy method for bringing in real-world examples into the classroom. However, it is challenging to introduce cases to address high-order cognitive skills such as analyzing and creating new IT solutions in technically-oriented computing course. In this research, we present our experience in introducing three types of case studies -- Story-Telling case, Design-andProblem-Solving case, and Create-Design-Implement case to a course in an undergraduate Information Systems programme. For each case study, we plan and map the learning objectives to address various cognitive levels in the revised Bloom’s Taxonomy. Using surveys conducted over two academic years, we show with empirical data, that the case studies are effective in helping students achieve the higher order cognitive levels such as “evaluating” and “creating” (includes design and implement) complex enterprise web solutions

Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH’s Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90% of A3 and A4 patients, non-emergency patients with moderate to mild symptoms, within 90 minutes of their arrival at the ED. The ED was not able to meet this performance goal and Dr. Edward Kim, the head of the ED at HCH, had approached the PIC team for help. Lim and her team would study the issues and provide possible solutions. The ED experienced demand surges on Sunday evenings and Mondays. On some days, the patients may experience long wait of two hours before seeing a doctor. In these situations, Dr. Edward Kim would request his off-duty colleagues to come and help out with surges - but such requests were often made too late and with little success. Hence, he ended up extending his own shift to attend to the patients. On Mondays, Dr. Kim would often find himself totally exhausted from nearly 16 hours of working in the ED. He could plainly see that this way of operating was unsustainable. A solution was needed – and soon. Mr. Viz., the head of PIC and Lim’s boss, was interested in exploring innovative ways to improve ED operations by making only minimal changes to the process. Lim would have to be creative

Improving Patient Length-of-Stay in Emergency Department Through Dynamic Resource Allocation Policies

allocation policies

Improving Patient Flow with Data-Driven Patient Prioritization Method in the Emergency Department

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